CUSTOMER CARE Frequently Asked Questions

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal.

 If you are not happy with any item you purchase from us, return it to us for a 100% full refund - just pay for return shipping. You'll receive a $5.00 coupon for our site to help offset your cost.  If you would simply like to exchange your item, please contact us.  

 We will process and ship your jewelry (or gifts) within 1-2 business days after receipt of your order. 

 Orders over $50.00 ship FREE, via USPS 1st Class Mail.  For orders less than $50.00, standard shipping rates apply. You will be able to select the delivery cost and speed during your checkout process.   

We use 30%-40% less materials in our jewelry due to the unique 1 chain to many pendants design).  We also use recycle "gently used" jewelry into some of our ChangeOut pendants- reducing the need to continually consume new resources. Jewelry is shipped in a single reusable bag.   

 You will receive a personal jewelry polishing cloth to keep your jewelry clean and bright!  If you ordered a silver-colored piece of jewelry, you will also receive an anti-tarnish tab.   We recommend storing your pendant and chain in the original bag.  

 Please contact us with any questions you have or clarifications you need using the form below.  When you're happy, we're happy.