Customer Care

One chain. Many pendants. Effortless style. Our reusable chain and interchangeable pendants let you switch looks in seconds—no tiny clasps or back-of-neck struggles. 

 Simple: Buy any ChangeOut Pendant at full price, and the chain is included free. 

 Already own a chain? Select “I have the chain” when shopping and enjoy a $5 Loyalty Bonus on all future pendants in the same metal color. 

Y Yes! Our Everyday Ease Clip Pendant lets you attach most standard pendants to the ChangeOut Chain. It’s the easiest way to give your old favorites new life. 

 It’s a bonus tool that comes with every chain. You can use it to adjust the length of your necklace—but it’s completely optional. The chain works beautifully without it. 

 Yes! ChangeOut Jewelry was specifically designed for people with arthritis, tremors, and other mobility or dexterity challenges. Our front-facing toggle closure and large connection points make wearing jewelry simple again. 

 Yes! ChangeOut Jewelry was specifically designed for people with arthritis, tremors, and other mobility or dexterity challenges. Our front-facing toggle closure and large connection points make wearing jewelry simple again. 

 Use a soft cloth to gently wipe your jewelry after wear. Avoid harsh chemicals and water exposure for best results. Store in a cool, dry place. 

 We accept major credit cards, PayPal, and other secure payment options at checkout. 

 If you’re not happy, we’re not happy. Contact us within 14 days of delivery for return instructions. 

 Most orders ship within 2–4 business days. You’ll receive tracking info as soon as it’s on its way. 

 We ship throughout the U.S. via USPS with flat-rate pricing. Expedited options may be available at checkout.   

 Have Questions? Contact Us Anytime